Return/Refund Policy – Future Bike

Please read this policy carefully before placing your order.

By ordering form Future Bike you are accepting the Return/Refund Policy down below.

1. Return Period

You may request a return within 14 days of receiving your product. Requests made after this period will not be accepted under any circumstances.

2. Return Costs

All costs related to a return, including shipping, packaging, insurance and any customs fees, are borne entirely by the customer. We recommend using a tracked and insured shipping method. Future Bike is not responsible for items lost or damaged in transit.

3. Conditions for Returns

To be considered for a return, the product must:

• Be unused, unassembled (where applicable) and in perfect condition
• Be in its original, undamaged packaging with all accessories, manuals and tags included
• Be free of scratches, dirt, wear, grease marks or any other signs of use

Bikes and parts that show signs of assembly, riding or installation will not be accepted. A bike that has been ridden is considered used.

4. Reduced Refunds

If a returned product is damaged, incomplete or shows signs of use beyond what is needed to inspect it, we reserve the right to deduct the loss in value from your refund or to refuse the return.

5. How to Request a Return

1. Email us at FutureBikeInfo@gmail.com within 14 days of receiving your order.
2. Include your order number, your name and the reason for the return.
3. Wait for our written approval. Do not send anything back without approval. Unauthorized returns will not be accepted or refunded.
4. Ship the product back at your own expense to the address we provide.

6. Refunds

Once we have received and inspected your return, we will notify you of the outcome. Approved refunds are issued to the original payment method. The original shipping costs for standard delivery will be refunded as required by law. Return shipping costs are not refunded.

7. Non-Returnable Items

The following cannot be returned:

• Custom-made or personalized products
• Products that have been assembled, used or modified
• Products returned after the 14-day period
• Products without original packaging

8. Damaged or Defective Items

If your product arrives damaged or defective, contact us at FutureBikeInfo@gmail.com within 48 hours of delivery with photos as proof. This does not affect your statutory rights.

9. Contact

Future Bike Email: FutureBikeInfo@gmail.com

10. Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the legal right to withdraw from your purchase without giving any reason within 14 days. This right exists in addition to, and is not limited by, the rest of this policy.

Withdrawal period. The withdrawal period expires 14 days after the day on which you, or a third party you have named (other than the carrier), received the product. If you ordered several products in one order that are delivered separately, the period expires 14 days after you received the last product.

How to withdraw. To exercise your right of withdrawal, you must inform us of your decision by a clear statement, for example by email to FutureBikeInfo@gmail.com. You may use the model withdrawal form below, but this is not required. To meet the deadline, it is sufficient to send your notice before the withdrawal period has expired.

Returning the product. You must send the product back to us no later than 14 days after the day you informed us of your withdrawal. The direct cost of returning the product is borne by you.

Refund. We will refund all payments received from you, including the costs of standard delivery, without undue delay and at the latest within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the product back or you have provided proof that you have sent it back, whichever is earlier. The refund will be made using the same payment method you used for the original purchase. Any additional costs for a more expensive delivery method than our standard delivery are not refunded.

Diminished value. You are only liable for any loss in value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning. A bike that has been ridden or assembled goes beyond this and may lead to a deduction from your refund.

Exceptions. The right of withdrawal does not apply to custom-made or personalized products made to your specifications.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Future Bike, FutureBikeInfo@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract for the sale of the following product:

• Product: ____________________
• Ordered on / received on: ____________________
• Order number: ____________________
• Name of consumer(s): ____________________
• Address of consumer(s): ____________________
• Signature of consumer(s) (only if this form is submitted on paper): ____________________
• Date: ____________________

11. Refund Method and Replacement Requests

Refund method. Refunds are issued to the original payment method used for the purchase. A refund is only issued once Future Bike has received the returned product in good order and has inspected it. If the inspection shows that the product meets the conditions of this policy, the refund will be processed and you will be notified by email. Refunds for products that have not arrived, or have arrived damaged, incomplete or used, may be reduced or refused in line with Section 4.

Replacement. Instead of a refund, you may request a replacement product by stating this in your email to FutureBikeInfo@gmail.com when you request your return. A replacement is subject to availability and to the same return conditions and costs described in this policy. We will send the replacement once we have received and inspected the original product. If the product you ordered is no longer available, we will offer you a refund instead.